The six modes of miscommunication

I like to reference “the six modes of miscommunication”: → what you intended to say → what you actually said → what they heard you say → what they intended to respond → what they actually said in response → what you thought they said → …and around the loop again

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Books that changed the way I think about things

Something a bit lighter for a Friday, and with Christmas getting closer, maybe there’s some inspiration in this short list of books that changed the way I look at things 👀 :

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